Job Title: Inside Sales HVAC Aftermarket Parts Representative
Job Location: Chesterfield MO
FLSA Status: Exempt
This is a FULL-TIME position

Overview:
For 100 years, Midwest Machinery has defined what it means to lead. From pioneering the nation’s first cooling tower sales to revolutionizing hydronic and energy-efficient systems, we’ve built a legacy on innovation, integrity, and partnerships that last.

We strive to be our customers’ most trusted and valued partner in their pursuit of designing and constructing better buildings and mechanical systems. By consistently delivering The Midwest Experience, our customers will be more successful, buildings will be more efficient, and we will be able to reward our team and give back to the community.
 

Job Description:
As an Aftermarket Parts Inside Sales Representative, you will be the friendly face and knowledgeable voice that drives parts sales at our store. You don’t just wait for customers you prepare, plan, and reach out. From greeting walk-in customers to managing outreach campaigns with our current install base, your mission is to deliver outstanding service and grow business by anticipating customer needs and leveraging company marketing programs.

Essential Duties and Responsibilities:

• Warmly greet walk-in customers and guide them to the right HVAC parts and premium solutions.
• Provide fast, accurate parts look-up, pricing, and recommendations to customers calling or emailing the store.
• Maintain and update detailed customer contact lists to proactively reach out for maintenance offers, upgrades, and promotions — turning potential needs into confirmed sales.
• Resolve customer concerns promptly to build trust and encourage repeat business.
• Collaborate with sales teams and use corporate marketing tools to generate more store traffic and customer engagement.
• Advise customers on part-time substitutions and modifications when needed, ensuring satisfaction and loyalty.
• Prepare sales quotes, orders, and handle payment or credit authorizations smoothly.
• Keep inventory organized and accurate while adhering to all safety procedures.
• Analyze customer buying patterns to initiate timely outbound calls and emails.

Experience and Requirements:

• A proactive mindset focused on seeking sales opportunities beyond just walk-ins and inbound inquiries.
• Strong communication and interpersonal skills with the ability to listen and understand customer needs.
• Ability to quickly and accurately match alphanumeric part numbers.
• Comfort with CRM systems and sales technology to track customer interactions and follow-ups.
• Commitment to ongoing learning about HVAC products, customer service excellence, and sales best practices.
• Good organizational skills and physical ability to handle parts and equipment as needed.
• Ability to remain seated and work at a computer for long periods.
• Regular movement through the office, warehouse, and sales floor, including operation of forklifts and hand trucks.
• Frequent lifting of up to 25 lbs and occasional lifting up to 50 lbs.
• Excellent vision capabilities for inspecting parts and documents.

Benefits:
We offer a competitive and comprehensive benefits package, including:

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education

AIR Control Concepts and Midwest Machinery are Equal Opportunity Employers.